Campaigns Agent

Location: Johannesburg
Position Type: Fixed term

Purpose of the Job

To make outbound calls to donors with the aim of promoting campaigns in order to generate donations.

Role and Responsibilities

  • Making outbound calls for campaigns to elicit donations
  • Calling for new/increased debit orders
  • Updating database details
  • Assisting with appeals
  • Calling Donors on a daily basis
  • Capturing key customer data
  • Providing customers with correct and relevant information
  • Responding to customer inquiries and answer courteously inbound calls
  • Generate customer interest in the services or products offered
  • Provide personalized customer service by responding to the needs of the customers
  • Ensure feedback from the customer to further improve the customer services
  • Manage emails and correspondence with donors
  • Reporting problems to manager

Qualifications and Education Requirements

  • Matric
  • Good knowledge of Jewish culture and customs
  • Previous sales and/or call centre experience would be advantageous

Preferred Skills

  • Excellent telephone manner
  • Excellent MS Office skills
  • Must be friendly
  • Must work well in a team environment
  • Must be willing to work overtime from time to time
  • Sales driven individual
  • Ability to work under pressure
  • Customer service driven
  • Professionalism
  • Ability to multi-task
  • Organisation and planning

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