Programme Coordinator – Home Based Care

Location: Johannesburg
Position Type: Fixed Term

Purpose of the Job

To oversee and coordinate the aged Home Based Care (HBC) programme.

To ensure the HBC team are providing qualitative services to the aged within the ambit of the programme.

To coordinate respective staff rosters, schedules and all auxiliary HBC services.

Role and Responsibilities

Management of HBC team members

  • Compile and distribute weekly roster schedules to HBC staff, communicating changes where necessary
  • Discuss concerns and challenges with relevant manager with a view to facilitate effective resolution and best practice
  • Monitor and evaluate services provided by all HBC team members, implementing changes where appropriate
  • Management of the driver daily roster and whereabouts on WhatsApp system
  • Ensure team complete and submit relevant reports/checklists
  • Oversee suppliers of HBC auxiliary support services
  • Conduct performance appraisals, in conjunction with the manager
  • Evaluate staff structures and needs
  • Participate in recruitment of operational staff

 

Communication and Collaboration

  • Liaison with relevant Nursing, Social Services, Care staff and stakeholders in respect of care and progress of HBC beneficiaries
  • Allocation of resources in response to HBC beneficiaries needs
  • Manage and resolve complaints
  • Report and escalate matters for consideration to the Social Worker, Social Work Supervisor and Group Manager where appropriate

 

General

  • Place orders/ purchase cleaning materials and household goods with assistance from CKCS Office Administrator
  • Monitor usage of cleaning materials
  • Conduct regular checks (spot visits to monitor HBC staff in the home environment of the HBC recipient to ensure standards of care and service are maintained)
  • Perform the role of Relationship Manager and organizational ambassador with all recipients of the HBC service

 

Administration

  • Compile and distribute monthly management feedback reports (both qualitative and quantitative)
  • Sign off all log books and weekly roster
  •  Ensure all invoices are signed off by Group Manager : Social Services prior to processing
  • Compile daily and monthly stats
  • Compile relevant operational checklist for staff
  • Assist in developing policies, procedures, and standard operating procedures related to Home Based Care, together with the relevant committee
  • Assist with budgeting as appropriate
  • Encourage responsible spending
  • Ensure admin processes and requirements are adhered to in the programme
  • Assist with digitilization of the programme for reporting purposes

 

Facilitation of services to the facility

  • Coordinate meetings between facilities and departments as required
  • Liaise with Medical Services around medical requirements in relation to HBC recipients

Qualifications and Education Requirements

  • Grade 12 certificate
  • At least 2 years’ experience in a similar role
  • Project management course is advantageous

Preferred Skills

  • Excellent verbal and written communication skills
  • Computer literate (MS Word, Excel, PowerPoint and Outlook)
  • Organised
  • Interpersonal skills
  • Attention to detail

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